vbt delivers proactive maintenance services through flat-rate Managed IT Services.
Designed to increase your productivity and mitigate your business risks. The following checks can be carried out on a daily, weekly, Monthly or Quarterly basis.
- Server Health Check
- Check Event Logs and Server Services
- Server Updates
- Patch Management
- Check Anti-Virus version and run scans
- Check and optimize Server storage space
- Check for and remove any Spyware
- Disc Maintenance
- Controlled reboot of File Servers
- Findings Report and where appropriate, Recommendations.
Onsite Managed Services will ensure that your IT infrastructure is being managed more closely by vbt, ensuring that staff will encounter and experience fewer IT related issues which could have easily been avoided.
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Our IT Support Service comprises:-
vbt Service desk
The vbt service desk coordinates all aspects of your IT maintenance services such as professional services, call logging for IT support, remote end user support and field engineer scheduling.
Receiving over 1,000 calls every month; first, second and third line analysts provide a full range of end user support services. Beyond simply rectifying problems, highly experienced vbt service desk analysts provide a fast, friendly and professional service that end users understand and appreciate.
vbt’s professional services team are responsible for delivering design and implementation services to a wide range of companies. The professional services team can offer you advice on the most cost-effective solution for your company. Your dedicated professional services team member will then co-ordinate and project manage your IT Project – from solution options, to implementation and then transitioning to an ongoing support and maintenance service.
The vbt field service engineers ensure the fastest resolution time between an incident being logged with the service desk and the best suited engineer arriving on site to resolve a problem. All our field service engineers are highly trained, highly experienced, professional and friendly individuals.
The integrated approach vbt takes to providing IT consultancy, maintenance and support ensures coordinated customer service, strong forward planning, minimal disruption and fast issue resolution.
Many customers simply stay with their current suppliers because of the perceived pain that transition can bring.
vbt’s fully integrated approach delivers painless transition, with end users quick to experience a service that exceeds their expectations: a service that is built on vbt’s company-wide commitment to delivering value and continuous efficiency improvements from a service desk that is scalable, flexible and customer service focused.