Managed IT Support

Dedicated IT Support Account Manager

As part of our commitment to our clients, we assign each client with a dedicated account manager

Having an account manager offers a variety of benefits. Your account manager serves as a dedicated point of contact, building a strong relationship based on trust and understanding. Your account manager acts as an advocate between you the client and VBT, ensuring your needs and concerns are addressed promptly and effectively. They will possess in-depth knowledge of your business, enabling them to provide tailored solutions and recommendations that align with your specific goals and requirements. The account manager also facilitates effective communication, ensuring a seamless and positive customer experience.

Benefits & Features

Personalised Service

A dedicated account manager serves as your primary point of contact within VBT. They get to know your business’s unique needs, goals, and challenges, allowing for a more personalised and tailored approach to your IT services.

Strategic Alignment

Your account manager works closely with your organisation to align IT solutions with your overall business objectives. They help you make informed decisions regarding technology investments and IT strategies that support your long-term goals.

Proactive Problem Solving

Your Account manager is proactive in identifying and addressing potential IT issues before they become critical problems. They can anticipate your needs and implement preventative measures, reducing downtime and disruption.

Streamlined Communication

Having a dedicated VBT account manager simplifies communication your business and VBT. You can quickly reach out to your account manager for updates, questions, or concerns, ensuring efficient and clear communication.

Vendor Management

VBT Account managers handle vendor relationships on your behalf. They negotiate contracts, evaluate vendor performance, and ensure that third-party services align with your business’s needs and budget.

Continuous Improvement

Your VBT account manager regularly reviews your IT infrastructure and services to identify opportunities for improvement. They suggest enhancements, cost-saving measures, and technology updates to keep your IT environment optimised.