Effective: 1st June 2013 – reviewed 30th March 2019.
VBT are committed to protecting and respecting your personal privacy. Our intent is to inform you and ask for consent — we do not assume we have it.
As we primarily deal with B2B clients, we expect that business emails are used so we do not expect to gather any personal data whatsoever, but rather business contact information and we treat that accordingly. Our storage policy on contact email addresses collected with webforms have a 13-month shelf life, whereas if there is no contact between us in that timeframe, we may delete your form entry and remove you from our website database. As we have independently emailed you, our mailing system and CRM will keep your contact name and address on file until the time that is also removed from our mail client or CRM. We have a 13-month policy on unreturned emails and 19-month policy on our CRM contact manager system.
This webpage tells you the data protection and privacy practices for vbt.ie, specifically:
- What personally identifiable information is collected
- Which organisation is collecting this information
- How this information is used
- Our policy on sharing this information
- How we protect your information
- How you can correct any inaccuracies in this information
Plain English Summary
We take your privacy very seriously. We do not actively track you as an individual in the same way Facebook or Google do, rather we have systems in place to keep your name and email address stored so we can provide you with the high level of service you expect from vbt.ie. We used advanced website analytics tracking data as detailed below, and if you ever feel you would like to double check that, we would recommend you install a browser app called Ghostery, which will display a list of all website tracking tools on any website, which is a great tool aimed to keep the internet safe. We use Google analytics, Bing Webmaster Tools, Google DoubleClick, Gravatar, Google Tag Manager, Facebook Audience, Facebook insights, Twitter analytics, Google Search Console, Hotjar, Clicky analytics, Fastbase analytics, Ruler analytics, Lead Forensics and WordPress stats, all of which to help us understand how potential customers interact with our website and make the experience better for you. Should you send us an email via the contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private and SSL secured in our CRM. We will store this information within our own email system so that we are able to respond to you. If you selected to optin to our newsletter, our CRM system will take your email address, first and last name and add to our newsletter list for future correspondence. We will not share this data with third-party businesses to market to you. We will then, upon consent add you to our CRM system and attempt to link your business email to your social media accounts on that email provided, so we can understand better how you choose to interact with our brand to provide you with the best informational service we possibly can. Should you comment on a blog post or web page on this site, then your name, email address, IP address and the message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website. Please think twice before commenting on any public blog system, as this for sure is a way that you can be publically identified from one website to another and may infringe with your personal or public sensitivity around GDPR.
NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS. The cookies we use are detailed below:
|Blog/Post Comments||Persistent||1 year||If you leave a comment on the website e.g. on a page, article or blog post, then a cookie may be stored to ‘remember’ your email address for the next time you post (should you choose the “remember me” option).|
|Analytics||To understand how people use our site, and to discover areas on our site with issues, we use Google And Clicky Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.|
|WordPress||Persistent||1 year||WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people, it is not set at all. User data is all anonymous.|
How this information is used
If you have chosen to share it with us, we use your email address to contact you in reply to your message or to send you our newsletter if you opted into that. If you have entered your email address to leave a comment on the blog, it is used to identify your comment, however, it is not displayed on the website or shared with any third party. We may also use your email to help resolve issues or disputes, for example, if you tell us that you cannot see any of your posts on the website, we would probably search our database using your email address to help diagnose the problem.
Our disclosure of this information
We do not share your personal information or email address with third parties.
Just like you, we hate spam. We do not send you spam emails. You may opt-out of our emails at any time. An ‘unsubscribe’ link is included in all of our email newsletters.
Protection of your information
We use our best endeavours to safeguard the confidentiality of your personally identifiable information, like encryption (such as SSL) and firewalls to further protect the information as it travels across the Internet. We do not believe that the personal information we collect warrants an additional level of security. It is important to be aware that there is no such thing as “perfect internet security”.
How to correct inaccurate information
Once posted, you cannot change or remove any comments you have submitted on our website pages and/or posts. However, if you would like to have this information removed please contact us and we will do this for you, at a time of our convenience, based on the fact that you submitted this information, not us. You should know that because of technical constraints, all information is never completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed. We will aim to remove all publicly-facing information first, then quarterly we will optimise our servers and databases, further removing any server stored information.
How to contact us
Please use the contact form provided to contact us if required or send a direct email to firstname.lastname@example.org addressed to our data protection officer.